Shipping Policy

Shipping Policy

Shipping Policy

Last updated: August 24, 2026

At The Tool Locker, we want to make sure your bike workshop tools, workbenches, and storage solutions arrive quickly and in perfect condition. Here's everything you need to know about how we package, process, and deliver your order.

Shipping Rates and Delivery Timeline

We offer straightforward shipping across the United States:

• Free standard shipping on all orders over $45.00.
• Standard shipping is a flat rate of $8.00 for orders under $45.00.

Orders are processed and dispatched from our Portland, Oregon facility. Standard shipping typically delivers within 5–7 business days after your order leaves our warehouse. You will receive a shipping confirmation with tracking information as soon as your order is on its way.

Order Processing

We know you're eager to get your gear. Orders are generally processed within 1–2 business days after you place them. During peak periods, processing may take slightly longer, but we'll always keep you informed if there's any delay.

Order Confirmation and Tracking

Once you place an order, you'll receive an email confirmation right away. When your items ship, we'll send a second email with your tracking number and a link to follow your package's journey. You can use this tracking number to see the latest carrier updates, including delivery date and any delivery exceptions.

Address Accuracy

Please double-check your shipping address at checkout. We're not able to redirect packages once they've been handed to the carrier. If you realize you've entered an incorrect address, contact us at shipping@thetoollocker.us as soon as possible and we'll do our best to update it before dispatch. If a package is returned to us due to an incorrect address, we'll reach out to arrange reshipment.

Split Shipments

If you order multiple items, they may occasionally ship from different warehouse locations. In that case, you'll receive separate tracking numbers for each package. Please note that your free shipping threshold applies to the total order value, not to each individual package.

Carrier Events and Delays

Once your package is with the carrier, delivery is subject to their service commitments. Weather events, high volume periods, or other carrier disruptions can occasionally cause delays beyond our control. If you notice your tracking hasn't updated for a few days, or if a delivery date passes without your package arriving, contact our shipping support team at shipping@thetoollocker.us and we'll investigate right away.

Failed Delivery and Missed Packages

If the carrier attempts delivery and no one is available to receive the package, they'll typically leave a notice with next steps. If a package is returned to us as undeliverable, we'll contact you to arrange a reshipment or process a refund for the item(s), excluding any shipping costs.

Missing or Damaged Packages

We take great care in packaging your items, but if something goes wrong, we're here to help.

• Missing package: If your tracking shows delivered but you haven't received the package, contact us within 30 days. We'll check with the carrier and work to resolve the issue quickly.
• Damaged in transit: If your order arrives damaged, please keep the original packaging and contact us at shipping@thetoollocker.us with your order number and photos of the damage. We'll arrange a replacement or refund.

What We Need From You

To help us resolve any shipping issue as quickly as possible, please have the following information ready when you reach out:

• Your order number
• The shipping carrier and tracking number (if available)
• A description of the issue (e.g., delayed, missing, damaged)

Shipping Support — How We Handle Your Issue

Our dedicated shipping support team is here to help. When you contact us, here's how the process works:

1. Our team reviews your order and tracking details.
2. We check the carrier's tracking information to understand the current status.
3. If a package is lost, we contact the carrier to open a claim.
4. We arrange a replacement or refund in line with our shipping policy.

Our goal is to get back to you within one business day. For complex issues that require a carrier claim, we aim to resolve the matter within two business days, keeping you updated along the way.

Contacting Us About Shipping

We're here to help before and after your order — that's our promise.

• General support: For questions about your order, products, returns, or warranty, email support@thetoollocker.us.
• Shipping-specific support: For tracking, delivery delays, lost or damaged packages, and address corrections, email shipping@thetoollocker.us.

Our support hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. We respond to all inquiries within one business day. Messages received outside business hours are queued and prioritized for the next business day. If your issue needs a specialist, we'll direct you to the right department and escalate to a resolution within two business days.

Our Commitment to You

The Tool Locker is operated by Momentum Cycleworks, LLC, an independent specialist retailer based in Portland, Oregon. We're dedicated to providing clear support at every step — from the moment you browse our selection to the day your tools arrive at your door.