Privacy Policy

Privacy Policy

Last updated: August 24, 2026

This Privacy Policy explains how The Tool Locker ("we," "our," or "us") collects, uses, discloses, and safeguards your personal information when you visit our website at thetoollocker.us or make a purchase from our store. We are committed to protecting your privacy and being transparent about our data practices. Please read this policy carefully to understand your rights and how we handle your information.

1. Who We Are

This website is operated by Momentum Cycleworks, LLC, a privately held retail and distribution company based in Portland, Oregon. Momentum Cycleworks, LLC operates the storefront "The Tool Locker" and is responsible for all day-to-day business operations, customer service, and product quality. The company manages product sourcing and supplier relationships for our three core brands — Feedback Sports, Crankbrothers, and Pedro's — and oversees order fulfillment, inventory, logistics, financial operations, promotional budgeting, and customer refunds. This operating entity also maintains authenticity and quality assurance programs and ensures compliance with consumer protection laws and applicable marketplace policies.

For the purposes of this Privacy Policy, both The Tool Locker (the storefront) and Momentum Cycleworks, LLC (the operating company) act as data controllers for the personal information described below. Our physical address is 4827 NE 42nd Ave, Portland, OR 97218, United States. We can be reached by phone at +1 (503) 284-9063 or by email at support@thetoollocker.us.

2. Information We Collect

We collect information in several ways to provide you with a seamless shopping experience and to improve our services. The categories of information we gather include:

a. Information You Provide Directly

When you place an order, create an account, sign up for our newsletter, or contact our support team, you may provide us with the following types of information:

• Contact details — including your full name, email address, phone number, and shipping or billing address.
• Payment information — such as credit card numbers, billing details, or PayPal account information. Note that payment processing is handled by our secure third-party payment providers, and we do not store full payment card numbers on our own servers.
• Order history — records of the products you have purchased, items saved in your cart, and any promotional codes you have used.
• Communications — any messages, inquiries, or feedback you send to us via email, phone, or other channels.
• Account preferences — such as your preferred language, marketing preferences, and saved delivery addresses.

b. Information Collected Automatically

When you visit thetoollocker.us, certain information is collected automatically through cookies and similar tracking technologies. This includes:

• Device information — such as your IP address, browser type and version, operating system, and device identifiers.
• Usage data — pages you view, the duration of your visit, referring URLs, search queries, and click-stream data.
• Location data — a general approximation of your geographic location based on your IP address.

c. Transaction and Support Records

We retain records of all purchases you make with us, including the items purchased, prices paid, shipping details, returns or exchanges, and any warranty-related correspondence. When you contact our support team, we may keep a log of your inquiry, our responses, and any follow-up correspondence to ensure consistent service.

3. How We Use Your Information

We use the information we collect for the following business and operational purposes:

• Order processing and fulfillment — to process your orders, arrange shipping, provide delivery updates, and manage returns or exchanges.
• Payment processing — to authorize and complete your transactions through our trusted payment partners.
• Customer service and support — to respond to your inquiries, resolve issues, provide product guidance, and deliver clear support before and after your order.
• Warranty and returns — to process warranty claims within our stated policies and handle returns within the 30-day return window from delivery.
• Marketing and promotions — to send you relevant offers, promotional codes (such as TOOLBOX15 for 15% off eligible items), and updates if you have opted in to receive them.
• Website improvement and personalization — to understand how visitors use our site, customize your shopping experience, and improve our product selection and service.
• Fraud prevention and security — to detect and prevent fraudulent transactions, unauthorized access, and other unlawful activities.
• Legal compliance — to comply with applicable laws, regulations, or binding requests from regulatory or judicial bodies.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with the following categories of recipients under the circumstances described below:

Service Providers

We engage trusted third-party service providers who assist us in operating our business. These providers may process your information on our behalf and under our instructions:

• Payment processors — to securely handle credit card payments and PayPal transactions. We currently accept credit cards and PayPal as payment methods.
• Shipping carriers — to deliver your orders to the correct address.
• IT and cloud infrastructure providers — who host our website and store data on our behalf.
• Analytics providers — who help us understand how our website is used and how we can improve it.
• Marketing platforms — if you have subscribed to our communications, we may use email marketing platforms to deliver newsletters or promotional messages.

All service providers are contractually obligated to protect your information and may only use it to perform specific functions on our behalf.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that business transaction. We will notify you of any such change of ownership or transfer of your data.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request. We may also disclose information to protect our legal rights, protect against fraud or other liability, or enforce our policies or terms of service.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and gather information about how visitors use our site. Cookies are small text files that are stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies — required for the website to function properly, such as remembering your cart contents and maintaining your session while logged in.
• Functional cookies — to remember your preferences and personalize your experience.
• Analytics cookies — to understand how visitors interact with our site, which pages are most popular, and how we can improve navigation and performance.
• Advertising cookies — if you have consented, these cookies allow us or our advertising partners to serve relevant promotional content that matches your interests.

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that if you disable essential cookies, certain features of our website may not function correctly. To learn more about managing cookies, visit your browser's help page or visit www.allaboutcookies.org.

6. Payment Processing

We take payment security seriously. All credit card and PayPal transactions are processed through our secure payment gateway providers. When you make a payment, your payment details are transmitted directly to the payment processor using encryption technology (SSL/TLS). We do not store complete credit card numbers, CVV codes, or other sensitive payment credentials on our own servers. For your protection, we also verify billing information and may use fraud detection tools to confirm the legitimacy of high-risk transactions.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data transmitted between your browser and our servers using secure socket layer (SSL) technology.
• Limited access controls so that only authorized personnel can view personal data on a need-to-know basis.
• Regular security assessments and monitoring of our systems for potential vulnerabilities.
• Secure storage of data on protected servers with firewalls and intrusion detection systems.

While no method of transmission over the internet is completely secure, we continuously work to maintain robust safeguards to protect your data.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention periods we apply are as follows:

• Order and transaction records — retained for a minimum of six years to comply with tax and accounting requirements.
• Customer account information — retained for as long as your account remains active, or until you request deletion.
• Support and correspondence records — retained for a period of three years after the last contact to ensure consistent customer service continuity.
• Marketing data — retained until you unsubscribe or withdraw your consent.
• Automated analytics data — retained in aggregated and anonymized form where possible.

When data is no longer needed for legitimate business purposes or legal compliance, we securely delete or anonymize it.

9. Your Rights and Choices

You have certain rights regarding the personal information we hold about you. Depending on your jurisdiction, these rights may include:

• Access — the right to request a copy of the personal information we hold about you.
• Correction — the right to request that we correct any inaccuracies in your data.
• Deletion — the right to request that we delete your personal information, subject to certain legal exceptions.
• Restriction — the right to ask us to limit how we process your data in certain circumstances.
• Data portability — the right to receive your data in a structured, commonly used, and machine-readable format where technically feasible.
• Objection — the right to object to certain processing activities, such as direct marketing.
• Withdrawal of consent — if processing is based on consent, the right to withdraw your consent at any time.

We honor all applicable privacy laws, including those that vary by state or country. To exercise any of these rights, please contact our dedicated privacy team using the details in Section 13 below. We will respond to your request within the timeframe required by applicable law, which is generally within 30 days for access and deletion requests. For more complex requests, we may notify you of any extension, but we will always aim to respond as quickly as possible.

You may also manage your marketing preferences at any time by using the "unsubscribe" link in any promotional email we send you, or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related messages about your orders or account.

10. Children's Privacy

Our website and services are intended for adults and are not directed to children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the applicable age, we will take steps to delete such information promptly. If you believe that a child has provided us with their personal information, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites, plug-ins, or applications that are not operated by us. Once you leave our site, this Privacy Policy no longer applies, and we are not responsible for the practices of those third-party websites. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this policy and post a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we are protecting your information. The current version of this policy is effective as of the publication date stated above.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our dedicated privacy and legal team is here to assist you. Please use the following contact information:

Legal and Privacy Department

Email: legal@thetoollocker.us

Business hours: Monday through Friday, 9:00 AM to 5:00 PM Pacific Time.

What to include in your request: To help us process your request efficiently, please provide your name and contact information, a clear description of your request or question, and your order number if the request is related to a specific purchase.

Our response time: We aim to respond to privacy-related inquiries within three business days. For more complex requests that require coordination across departments, we will escalate the matter to our compliance team and provide a written response within seven business days, as required by applicable privacy laws. Urgent legal matters will be addressed as soon as possible.

General Customer Support

For general questions about orders, products, returns, warranty issues, or other non-privacy matters, contact our customer support team:

Email: support@thetoollocker.us

Phone: +1 (503) 284-9063

Address: The Tool Locker, 4827 NE 42nd Ave, Portland, OR 97218, United States

Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. We aim to respond to all inquiries within one business day. Messages received outside of our business hours are queued and prioritized for the next business day. For complex issues that require a department specialist, our escalation target is two business days.

This Privacy Policy is provided by The Tool Locker and Momentum Cycleworks, LLC and is effective as of August 24, 2026.