The Tool Locker is an independent multi-brand specialist retailer based in Portland, Oregon. We were founded in 2012 by bicycle mechanics with years of hands-on repair experience. After working in professional shops, they noticed a gap for a retailer dedicated entirely to workshop tools and equipment. We started with a small test inventory and grew by listening to what customers needed for their home garages and professional workshops.

We specialize in bike maintenance tools, workbenches, and tool storage, focusing exclusively on three trusted brands: Feedback Sports, Crankbrothers, and Pedro's. Our catalog includes 897 products, from precision truing stands and repair stands to pedal cleats and workshop storage solutions.

We intentionally stock a focused range within each brand. Rather than carrying every SKU, we select the items most useful for common workshop tasks, based on sales data, mechanic feedback, and brand updates. This keeps our catalog clean and helps you find the right tool more quickly. It also lets us go deep on each brand so we can offer expert guidance.

Each product listing includes verified specifications, and our team is available to help you compare. If you have a specific compatibility question, contact our pre-sales team at presales@thetoollocker.us. We'll compare the product specs with your needs and recommend the best option from our catalog.

Yes. For many products, we provide usage and installation guides. For example, our FAQ on the Feedback Sports Pro E Lift Right Leg Replacement explains the leg's structural role, compatibility, and installation considerations. If you need specific advice, our team can help with sizing, usage, and compatibility questions.

Absolutely. Whether you're comparing the Feedback Sports Sport Mechanic 2.0 with other stands, or deciding between Crankbrothers pedals, our pre-sales team can walk you through the differences. We know the details—like clamp height ranges, weight capacities, and intended use—so you can choose with confidence.

Our prices reflect our efficient operating model. We source directly through established wholesale distributors in the bicycle industry, operate online-only with low physical overhead, consolidate orders to reduce freight costs, and buy in volume across our three core brands. We never sell factory seconds, refurbished units, or gray-market goods. A lower price here comes from our buying power and efficiency, not from accepting lower quality.

Discounts vary because supplier costs, stock levels, and seasonal demand change. Products with older inventory may be offered at a deeper discount to make room for new arrivals, while new or high-demand items have less headroom. We regularly evaluate our pricing to stay competitive while maintaining quality.

Yes, you can use coupon code TOOLBOX15 at checkout to save 15% on eligible items. Coupon eligibility follows checkout rules. The discount is funded from our marketing and operating budget, not by lowering product quality.

We offer free shipping on all orders over $45.00. For orders below that threshold, standard shipping is a flat $8.00. There are no hidden fees at checkout.

We guarantee the authenticity of every item we sell. The product is exactly what the brand manufactures and ships to its legitimate retail partners. We do not sell counterfeits, knock-offs, or re-manufactured products. We purchase all products through established wholesale supply channels that serve the bicycle industry, and we never buy from liquidation sales, auction sites, or uncertified online marketplaces. Every supplier is vetted for authenticity and reliability.

Each product listing is double-checked against the manufacturer's official specifications. We verify product names, model numbers, and key attributes so that what you see is exactly what we ship. When orders arrive, they are picked from our controlled inventory. We visually inspect a sample from each inbound shipment for damage, missing parts, and label accuracy. Items are stored in a clean, dry warehouse to avoid cosmetic or packaging degradation.

When your order arrives, we encourage you to inspect the package and the product right away. If anything looks damaged or not as described, contact our support team within 30 days of delivery. If the box shows significant damage, note it with the carrier if possible. Our after-sales team will verify the order and confirm the issue, then initiate a return or replacement if covered.

We take authenticity very seriously. If you believe an item is not genuine, contact our quality assurance team at quality@thetoollocker.us. Please include your order number, clear photos of the product, packaging, and any visible logos or serial numbers, and a brief description of why you suspect it is not authentic. Our team will review your evidence and compare it with known authenticity markers. We may request additional photos or a physical sample. We resolve all claims within five business days of receiving all required information.

If a product is proven not authentic, we will provide a full refund of the purchase price, plus any original shipping costs, and we will pay for return shipping. We also work with the brand to investigate how the item entered our supply chain. Our resolution commitment is to make it right by offering a full refund, replacement, or repair, depending on the situation and your preference.

We process orders promptly. You will receive a confirmation email with tracking information as soon as your order ships. Standard shipping is $8.00, and free shipping is available on orders over $45.00.

Once your order ships, you'll receive a tracking number via email. If you have any questions about tracking, contact our shipping support team at shipping@thetoollocker.us with your order number and tracking number if available.

Returns are accepted within 30 days of delivery. If you need to return an item, contact our after-sales team at aftersales@thetoollocker.us with your order number and the reason for the return. We'll provide instructions and a return authorization number if needed.

Refunds are issued to your original payment method after we receive and inspect the returned item. If the item is damaged or defective, we'll cover return shipping and issue a full refund or send a replacement, depending on your preference.

Warranty follows product information and support guidance. For warranty assistance, contact our after-sales team with your order number and a description of the issue. We'll help you determine the best course of action.

The easiest way is to email us at support@thetoollocker.us. Our primary support team handles general inquiries about orders, products, returns, and warranty issues. They respond within one business day. For complex issues, we escalate to the relevant department and aim for a resolution within two business days.

Yes, you can reach us by phone at +1 (503) 284-9063. Our office hours are Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. Messages received outside these hours are queued and prioritized by the next business day.

Having your order number or email address used for the order, a description of your question or issue, and any relevant photos or documents will help us resolve your issue faster. For shipping issues, include the carrier and tracking number if available.